What do low-paid workers think would improve their working lives?

a report by Cordelia Hay of Britain Thinks for JRF (Joseph Rowntree Foundation)

This study explores the experiences and perceptions of low-paid, low-income workers in the retail, hospitality and care sectors.

How do these workers feel about work, and what do they think would most improve their working lives?

The report explores:

• the realities of low-paid work;
• the challenges experienced by workers in the three sectors;
• ideas for improving work for low-paid workers that go beyond pay rises; and
• conclusions for employers of low-paid workers.

A related report, based on a survey of 5,000 low-paid workers in low-income households, is available on the Survation website.

Summary (PDF 4pp)

Full report (PDF 56pp)

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