an article by Melinde Coetzee and Nisha Harry (Department of Industrial and Organisational Psychology, University of South Africa) published in Journal of Vocational Behavior Volume 84 Issue 1 (February 2014)
Abstract
Emotional intelligence and career adaptability are crucial psychosocial meta-capacities for successful adaptation in various spheres of life, including the realm of careers. However, little is known about the relationship between emotional intelligence and Savickas's (2005) notion of career adaptability.
The current research examines the relation of emotional intelligence to career adaptability.
A cross-sectional survey was conducted with a sample of 409 early career black call centre agents (Mean age = 32) employed in three of the largest outsourced financial call centres in Africa. Canonical correlation analysis and structural equation modelling confirmed the predictive validity of emotional intelligence in relation to career adaptability. The results showed that managing one’s own emotions contributes the most in explaining overall emotional intelligence and the variance in overall career adaptability with its four domains of career concern, career control, career confidence and career curiosity.
The results of the study highlight the importance of developing individuals’ emotional intelligence in order to strengthen their career adaptability. The research contributed new and valuable insights that may inform career development interventions for call centre agents.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment